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Shipping & returns
Shipping & Delivery:
We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website
- We offer FREE delivery of products ordered through https://vividcrackers.com as per below.
Shipping details
Free Shpping - as in order page Tamilnadu, Puducherry and Bengaluru - Eventhough we offer free shipping or paid shipping on each orders, some time shipping cost may exceeds the agreed shipping fees. when exceeds agreed shipping charge customer needs to pay before shipping or we may book shipping in ToPay. ToPay - in case of not in order page Any where in India other than above location/mentioned in order. Package will be send with ToPay, Customer needs to pay at the time of delivery, all shipping charges needs to be pay directly to the shipping party. We always ship with road transport with in the agreed shipping charge, if customer prefer any other mode of transport/speedy delivery then shipping charge should be paid by the customer directly to the shipping party, in case ToPay is not available then custome needs to pay us in advance. Shipping Methords: By Ground - Lorry services nearest to you
- If you wish to purchase multiple items and ship them to two or more different addresses, please place them as different orders.
- Most orders are shipped within one week. We guarantee shipping in 7 business days or less from the payment date. custom design may take couple of days for an approvel from both sides. Once custom design is approved it will take another 4-7 business days for shipping.
- If you need your purchase to be delivered by a certain date, you must let us know as soon as you made the purchase so we place your order on higher priority.
- We ship on all week days (Monday to Saturday), excluding public holidays.
- Special Shipping Notes: The delivery date of your order depends on when order leaves the warehouse, shipping address and shipping method. If ordering multiple items, they may be shipped separately or from various locations. To track your order, please create an account prior to checkout to be eligible for Order Tracking. Upgrading shipping does not speed up the production time of products.
- The order will be ship through reputed lorry service's which is nearest to you. The lorry service charges are absolutly affordable. Unfortunately most of lorry services will not have the home delivery options. the customer needs to take from lorry services. Still customer can opt for the courier service if customer ready to pay courier service's directly.
- To Pay: Most of the lorry service having the To Pay option, The customer need to pay at deliver service point. Please Note theat Out side of Tamilnadu all parcel shipped with To Pay.
- Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
- For Shipping Outside India: Availability of shipping methods is dependent on the destination country. The shipping costs, all import licenses, duties, tariffs, taxes and any other fees has to be paid by the customer directly to the party. we will take responsibility of export licensens and ship to the nearest port/Airport. Kindly find below our top ten shipping countries.
Top 10 delivery countries S.No Country 1 United States 2 United Kingdom 3 United Arab Emirates 4 Malaysia 5 Singapore 6 Saudi Arabia 7 Spain 8 France 9 Russia 10 Canada
Return:
We trust you and respect your decision. The cancellation and return policies at https://vividcrackers.com/ is in place to offer maximum convenience to the customers. We know there might be a situation to cancel your order. You can call or whatsapp us at +91 9488940022 or email to VividCrackers@gmail.com
Here is the refund breakup detail:
| Category | Line | Refund % |
|---|---|---|
| Cancellation Stage I | Order Made & Didn't Pack | 95% |
| Cancellation Stage II | Order Made & We packed | 90% |
| Cancellation Stage III | Order Made & We have put the parcel on transportation | 60% |
| Cancellation Stage IV | Order Made & Parcel reached your city | 50% |
| Returning Type I | Received your parcel in a damaged condition | 10% |
| Returning Type II | Received your parcel with mismatching quantity of crackers | 100% on missing items |
| Returning Type III | Received your parcel and the crackers are not in good quality | 90% |
Returning of the crackers under anytype needs an image and video proof to be sent to +91 9488940099 through whatsapp or email at vividcrackers@gmail.com On all the categories of "returning", you are required to send back the parcel to our Sivakasi address at your own cost to get refunded.
For the cancellation and/or returning of order, the refund will be credited in your account with 14 working days. After the diwali celebration is over.
We request you not to accept any parcel in a damaged condition. We are working hard to make our transportation system to deliver every order in a good condition.
All our packages are water, scratch proof & sanitized.
We are not responsible for any address or phone number mistake at your end. We try to deliver your parcel with two attempts, and if you are not reachable in both attempts, the parcel will be sent back to Sivakasi and no refund will be processed.