Frequently Asked Questions

What can we help you with?

Account

  • How do I update my information?
     
    Kindly follow below steps:
    • Go to My Account
    • Go to Customer info
    • Change Customer info
    • Click on Save Changes
  • Why do I need to verify my email address?
    To make sure that your account details are always secure, verification by email is an important step.
  • How can I add a new delivery address to my account?
    Kindly follow below steps:
    • Go to My Account
    • Go to Addresses
    • Choose or Add New address
    • Enter New address
    • Click on Save Changes
  • Can I add multiple email addresses and mobile numbers to login to my account?
    To make sure that your account is always secure, multiple email addresses or mobile numbers cannot be added.
    For an account, only one mobile number & email ID can be used to login.
  • How can I change the password of my account?
           Kindly follow below steps:
    • Go to My Account
    • Go to Change Password
    • Enter Old password
    • Enter New password
    • Click on Chnage Password
  • How do I de-activate my account.
    Sorry! What happen? Please feel free to contact us for account deactivation.
  • How do I re-activate my account
    You are most welcome. Please feel free to contact us for account activation.
  • Can Vivid Crackers use my account without my knowledge?
    Not at all! We ensure that you get a secure and safe shopping environment always.

Order

  • How do I obtain a quote?
    Simply contact us the friendly Vivid Crackers team to discuss your requirements.
  • How do I place the Crackers order?
    Crackers order from us is easy!
    • Select the product you’d like to Cracker
    • Add products to your cart
    • Choose or Add delivery address
    • Use a preferred payment mode and confirm the order
  • How can I track my order?
    it’s easy! Just go to Account & click on the Order you want to see.
  • Can I change the product after I have placed an order?
    Yes you can change your order before we Start Crackers Shipping. you can change the quantity, product, customization or any product configuration before we start Shipping. if Shipping strted then change of the order is not possible. To make speedy shipping normally we start our Shipping next day of your order confirmation.
  • How Can I change the product?
    Please feel free to contact us for the product change if you deceide to change the product. Customer need to pay any extra price for the new product in case of any change in price.
  • Can I modify my order after placing it?
    yes. You can make any changes to the design after placing the order before the Crackers Shipping start. We understand that in cases, you may want to alter the quantity of a product or configuration of product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.
    • Fast and zippy, our delivery shall be!
    • Orders will be print and shipped before the order lead time you see on the product page.
    • Please let us know if need more speed on Shipping.
      How quickly can I get my order shipped?
  • I missed the delivery of my order today so what can I do now?
    No fear! The delivery of your order is automatically rescheduled on the next working day.
  • Can I accept the package after checking the contents inside it?
    Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
  • My order is delayed. What should I do?
    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you. You can also track its status by visiting My Orders.
  • Can I change the delivery time for my order?
    Sorry about this. Delivery time for an order cannot be changed yet.
     
  • Can I prepone or postpone the date of delivery?
    Sorry, this option is not available yet. We accept postpone of shipping by one week not more than that.
  • I have a complaint about the courier guy who came to deliver my order.
    We’re sorry to hear that. Please let us know the details by contacting our Customer Support & we’ll look into this for you.
  • Why am I not able to track my order?
    Please check after 48 hours as the tracking ID for your order will take some time to be activated once it’s shipped.
  • Why my order was undelivered and returned to warehouse?
    Your order was undelivered and Returned to Origin due to any of the followig reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available / Army area. In this case, you will not receive any refund; however, we will re-ship your order customer need to pay shipping charge for second time shipping.
     
  • I haven't received the invoice for my order.
    A hard copy of the invoice is sent along with your order. We also attach a soft copy of the invoice to the delivery confirmation e-mail we send you. Invoices are available on the My Orders page if you need them later anytime.

Cancellations and Returns

  • Can I cancel my order inVivid Crackers?
    • Sorry What happened? You can cancel your order before we start Shipping. Some cases we may collect matrial from third parties. in that cased order need to cancel before we collect matrial, we cannot return to it. so you cannot cancel your order.
    • In order to get your order delivered to you soon, we start work on your orders on the same day. You can cancel your orders in case we didn't buy matrials for your order. Normally we collect/buy the matrials with in same day. You are requested to immediately email us/contact us for the cancellation of order.
    • Your orders can also be cancelled if Vivid Crackers team finds your payments have not been received, Non receipt of Payment or any violation of terms and conditions- In case the payment for the order is not made. Non availability of product. An email notification is sent to you when we cancel the order.
    • You can very well change your order before we start collect matrials. In terms change of order is allowed only quantity or Product configuration.
  • I ordered a wrong item. Can I return it?
    No, You cannot return it. But if you identified before we start Shipping you can very well cancel it. if it's started then you cannot cancel the order. Sorry!
  • Can I return my order?
    We at Vividcrackers.com slog it out to provide the best possible experience while you shop with us online. In case if you not statisfied with our please conatact us via email or call us. Customer is first we will try to resolve your issue as soon as possible. We try to solve your issue all the possible way but still once the goods are delivered we will not accept any return & replacement request for any reason.
  • Can I return my order?
    We at Vividcrackers.com slog it out to provide the best possible experience while you shop with us online. In case if you not statisfied with our please conatact us via email or call us. Customer is first we will try to resolve your issue as soon as possible. We try to solve your issue all the possible way but still once the goods are delivered we will not accept any return & replacement request for any reason.
  • WillVividcrackers cancel my order?
    Very rare occasions. We will cancel the order if Vividcrackers team finds your payments have not been received, Non receipt of Payment or any violation of terms and conditions- In case the payment for the order is not made. Non availability of product.
  • How do I know my order is canceled?
    An email notification is sent to you when we cancel the order.
  • Can I get the refund whenVividcrackers cancel my order?
    Yes, we will refund via same medium.
  • How long will your refund really take in case of order canceled by Vividcrackers?
    We will initiate the refund process immediately once your order has been canceled.
  • For more information please go through our Shipping Returns Policy

Payment

  • What are various modes of payment available?
    Vividcrackers offers an array of payment methods for Prepaid Orders. You may glance through the list below and choose to pay through your preferred medium.
    • All Visa/Master/American Express Credit Cards(Any bank)
    • All Visa/Master Debit Cards(Any bank)
    • Net Banking
      Allahabad Bank - Retail Axis Bank Bank of Baroda Corporate
      Bank of Baroda Retail Bank of India Bank of Maharashtra
      Canara Bank NetBanking Catholic Syrian Bank Central Bank of India
      City Union Bank Corporation Bank DBS Bank Ltd
      DCB BANK Business DCB BANK Personal Deutsche Bank
      Dhanlaxmi Bank Fedral Bank HDFC Bank
      ICICI Bank IDBI Bank Indian Bank
      Indian Overseas Bank Indusind Bank Jammu and Kashmir Bank
      Karnataka Bank Karur Vysya Bank Kotak Mahindra Bank
      Lakshmi Vilas Bank NetBanking Oriental Bank of Commerce Punjab & Sind Bank
      Punjab National Bank [Corporate] Punjab National Bank [Retail] Royal Bank Of Scotland
      SaraSwat Bank South Indian Bank Standard Chartered Bank
      State Bank of Bikaner and jaipur State Bank of Hyderabad State Bank of India
      State Bank of Mysore State Bank of Patiala State Bank of Travancore
      Tamilnad Mercantile Bank UCO Bank Union Bank
      United Bank of India Vijaya Bank Yes Bank
  • What currencies are avialble on Vividcrackers.com?
    Currently we accespt only rupees.
  • Can I buy a product at Vividcrackers.com if I do not have a credit card?
    if you don’t have a payment card there are other payment methods available.
  • Are the transactions completed onVividcrackers.com secure?
    We take great care in ensuring your safety during the payment process. Your payment details will be encrypted and sent using a secure connection therefore your transactions remain confidential. No unauthorized person can have access to those details. Vividcrackers payment processing system is fully PCI DSS (Payment Card Industry Data Security Standard) compliant according to international security requirements.
  • Can you accept the NEFT payments?
    Yes we accept the NEFT. Please contact us for NEFT payment details.
  • Do you have EMI option?
    Sorry! we don't have EMI option from us. But you can avilal throught your Credit/Card. Please Select EMI option while pay through your credit Card. We don't charge any extra changes but be careful EMI option will have interest rate from your creadit card bank.
  • Is Cash On Delivery (COD) option available?
    Sorry! currently we don't have COD.
  • Do you accept EMI payment option?
    Sorry! currently we don't have EMI Payment option. But you can avail from your Credit Card. Please check with your bank for EMI option and Rate of Interest.
  • My order transaction failed but the amount has been deducted from my bank account. What should I do?
    Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account with no order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement showing the deducted amount. Please rest assured that your amount will be refunded to you in case of failed order transaction.
  • How will I know that my payment is completed?
    As soon as your payment is accepted you will be redirected back to the Vivid Print order confirmation page.
    However if you do not see confirmation page, Please check your email for order confirmation or payment confirmation mail, your order has been completed successfully but the confirmation page has failed to reach your browser. But still payment not completed.
    kindly follow the below steps to check all your orders and Payment status from Vividcrackers.com.
    • Go to My Account(Click your user name on top of Vividcrackers.com)
    • Go to Orders
    • Click on Details for an order.
    • Chcek for "Payment Status" with Paid. You payment has been paid successfully
    • If it is "Pending" then your payment transaction has failed. you will get the "Retry Payment" option. Click on "Retry Payment" to complete your order payment.
  • Payment issues tips
    To avoid processing issues with your payemnt:
    • Keep all your card details password and registered mobile to complete your payment process very fast.
    • Please do not reload, refresh or use the back browser button while payment is in progress.
    • Be informed that there is a certain time limit of 30 minutes to complete your payment.
    • Please make sure there is sufficient funds and card limits for the transaction before making your purchase.
    • Having difficulties with the online payment please contact us.

About Fire Works

WHAT MAKES A GOOD FIREWORKS SHOW?

No matter what is the size of your display, a good fireworks show is one with a variety of effects--a sampling of items from each category--and a strong finish. We recommend building your fireworks display from the ground up (literally!), by starting with Fountains or a large spinning Wheel. Next, move to aerial items, progressing from smaller to larger fireworks and gradually increasing the intensity of your display. For your finale, make a statement with one or more of our high-impact Multi-Shot Cakes. Keep in mind that a good show always has a strong finish: a truly 'grand' finale will make your fireworks display one to remember!

SHOULD ALL FIREWORKS BE BURIED IN THE GROUND OR IN A BUCKET OF SAND?

Not all fireworks must be buried before lighting, but a majority of them should be. It is very important to familiarize yourself with your fireworks prior to setting up your display.  Determine in advance whether you must bury an item so that you do not have to fumble around in the dark to learn the proper safety precautions. Please refer to our Fireworks Lighting Instructions for specific information on the set-up and ignition of Vivid Crackers. Please also read our General Safety Instructions prior to setting up your display.

UNTAPE FUSES: ADVANCE PREPARATION FOR YOUR FIREWORKS DISPLAY?

We recommend that you remove the tape or protective covering from all fireworks fuses in advance of your Display. This will ensure a smooth, uninterrupted flow to your show, as each piece will be ready for placement and ignition when your event begins.

ALWAYS KEEP YOUR UNUSED FIREWORKS COVERED AND AWAY FROM YOUR IGNITION AREA

It's tempting to keep your unused fireworks items close at hand so you can grab a new firework as the previous one finishes (thereby maintaining a flow). But be careful not to keep your unused fireworks too close! The reason is that if a stray spark or shot hits your yet-to-be-used pile, you can lose all your fireworks in one giant blast. This could easily result in an injury. You should always keep your unused fireworks covered, either with an inflammeable tarp . Keep these fireworks well away from your lighting area. We encourage you to enjoy fireworks by playing safe!

HOW LONG DO FIREWORKS LAST / WHAT IS THE SHELF-LIFE OF FIREWORKS?

» Fireworks have a shelf life of at least 5 years so long as they are protected from dampness, excessive humidity or moisture. Although a firework will likely continue to function beyond this time, chemical degradation may result in less vivid colour or a slightly lower shooting height.

» Ideally, you should store your fireworks in a cardboard box placed within a cool, dry environment with a fairly consistent temperature. You should also ensure that they are inaccessible to children. Stored in this way, your leftover fireworks will be safe and ready to use at your next celebration.

» Do not store fireworks in a sealed plastic cooler, plastic tub, or tupperware container: these materials prevent air circulation and may cause condensation, which can damage your fireworks.

» If possible, you should leave long-term storage in the hands of your supplier: even if you order your fireworks well in advance of your planned event, why not set a delivery date closer to the time of your display? Vivid Carckers will be happy to store your products until you are ready to receive your order.

WHAT HAPPENS IF I RECEIVE A DUD OR DAMAGED PRODUCT?

Vivid Crackers guarantees the good condition of any product you purchase from us. Although it is extremely rare for fireworks to fail or misfire, we have a no-questions-asked return policy in the event that one of your items is damaged or fails to work properly.

WHERE CAN I LIGHT FIREWORKS? CAN I GO MY LOCAL PARK OR SCHOOLYARD?

Legally speaking, Consumer/Family Fireworks can only be set off on private property, with the consent or permission of the property owner. This means that you can hold your display at your home, cottage or commercial property, or at a privately-owned wedding facility, golf club, banquet hall, etc. This being said, however, it is common practice-- coast-to-coast to gather together at local schoolyards, parks or 'street parties' in celebration of Diwali, New Year or other official fireworks holidays. If you choose to join your neighbours in celebrating thusly, we simply urge you to use the same courtesy, common sense and safety precautions that you would use in your own backyard. Be considerate of others and always clean up after your use.

 

 
 
Minimum Order
Value Rs.1999/-
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ABOVE 2999/-
SUPERIOR QUALITY
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ASSURED
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